Uzzap Community Forum
Welcome to the Uzzap Community Forum - The Unofficial Forum Site for Uzzap Chatters. Please login or register now!

300 subscription that I can't use

View previous topic View next topic Go down

300 subscription that I can't use

Post by shirla1478 on Fri Apr 15, 2011 9:04 pm

i had purchased 300 package last April 13, 2011 because i received a notification an hour before it will expire and also another notification for the expiration. until now I wasn't able to use it, its so frustrating. I already call the cx service for the problem and i received a text message from cust. care of uzzap telling me that the expiry of my last subscription is April 14 not April 13. Then how come i get a text message from smart and uzzap telling me for the expiration. When I talk to the customer service, it shows in their database that I had loaded last April 13, a 300 Call and Text Card and then after loading, I had purchased the 300 subscription in Uzzap. Then Uzzap technical department told me that the registration for the subscription is not successful because i was still on my current subscription last April 13 and I need to purchase again the 300 package. Thats very disappointing to know that Smart and Uzzap have different information on their database, even if they are one company. I had called the customer service and the last person that I had talked to takes 1 hour and 43 mins for our conversation but nothing happens to my account. I still didn't get and use my subscription until now. I had been waiting for 2 days now because the last agent told me that the 300 subscription status is still pending. And I will just try to log in and check from time to time my current billing status. But still I DON'T HAVE IT!!! I HAD PAID FOR NOTHING :-( I had been using Uzzap for a long time since it was still a beta version until now. Same cellphone, number, username and password. Because of this issue that I have right now, I am not happy and very dissapointed that nobody can fix this issue.

shirla1478
Member
Member

Posts : 3
Join date : 15/04/2011

Back to top Go down

Re: 300 subscription that I can't use

Post by Forum_Admin on Mon Jun 20, 2011 10:32 am

Thanks for posting your concerns, we will forward this to the person who has an authority about this issue and we will get back to you Smile
avatar
Forum_Admin
Administrator
Administrator

Posts : 17
Join date : 13/12/2010

http://uzzap.all-forum.net

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum